Computer Support
How to reach us: Portal (preferred), email tickets, and phone for urgent issues.
Response targets: Coordinated with client work force.
Scope: Windows / macOS, Microsoft 365 /Google Workspace, line-of-business apps, printers, and network / firewall access, WiFi, Network Engineering.
Remote-first, onsite when needed: Most issues are resolved remotely; dispatch onsite for hardware or complex work.
Patching cadence: OS and third‑party updates staged and deployed monthly with maintenance windows.
Protection: Managed AV/EDR, web filtering, device encryption policy enforcement.
Benefits: Fewer incidents, tighter security, and predictable performance.
Retention: 30–90 days typical, with options for longer compliance retention.
Recovery objectives: RPO as low as 1 hour; RTO from minutes (file restore) to hours (full system).
Disaster readiness: Offsite copies and restore testing schedule.
Discovery: Credential handover, network/device inventory, and risk quick wins.
30–60–90 plan: Stabilize, standardize, then optimize.
Documentation: Network maps, roles/access, runbooks, and admin credential escrow.
Handoff: Welcome guide and escalation paths for your team.
Monthly/Quarterly reviews: Tickets, SLAs, uptime, patch compliance, and security posture.
KPIs: Mean time to resolution, first-contact resolution, endpoint health, and backup success rates.
Executive-ready: Plain-language summaries with clear next steps.
Do you support hybrid and remote users?
Yes. We manage laptops securely for remote staff and provide VPN or Zero Trust access where needed.
What if we already have in-house IT?
We can co-manage: your team handles onsite/strategic items while we cover helpdesk, monitoring, and tooling.
How do you price?
Per-user or per-device with volume tiers, plus optional addons (after-hours coverage, onsite hours bank).
What’s your typical onboarding time?
2–4 weeks depending on environment size and documentation readiness.
How do you handle security incidents?
We triage, contain, and remediate; for advanced threats, we engage our Cyber Security team.
Ready for fewer tickets and faster answers? Let’s stabilize today and plan for tomorrow.
- Fast, friendly helpdesk
- Proactive care that prevents issues
- Clear reporting and strategy reviews