CPE Vendor & Customer Premises Equipment Solutions in Dallas, TX
CPE Vendor
Customer Premises Equipment (CPE) includes the routers, firewalls, switches, phones, WiFi equipment and other network devices located at your business and connected to telecommunications or Internet services.
Litecom is a MSP and CPE Vendor, and follows a CPE Vendor business model. We work for the end user / client. Think of us as your doctor.
Please read this in it's entirety.
en·tire·ty
NOUN
The whole of something. ALL.
Let’s clear the air:
CPE stands for, Customer Premise Equipment. The customer owns and is responsible for the equipment on-site.
How this evolved:
How the CPE Vendor Model Evolved
The telecommunications industry changed dramatically during the deregulation of customer premises equipment and the 1984 AT&T divestiture. Businesses increasingly gained the ability to purchase, own and manage their own telephone and network equipment rather than relying exclusively on the telephone company.
These rules apply to both residential and business customers.
With the divestiture in 1984, the CPE vendor was born. Customers had choices. CPE vendors now competed for your business. The LEC / ISP is responsible for the service right up to the building wall, then it is all yours.
The LEC / ISP working on your Problems:
In a nutshell, this is why LEC’s and ISP’s ( Telephone and Internet Providers) cannot, and are not allowed to work on your router, network, phones or computers. Their responsibility ends with their service at what is known as “D-Mark”. This Demarcation is where their service hands off to your equipment.
Everything inside and on your network is your responsiblity. Their technicians do not recieve training to work on your equipment, and most of all, they cannot except responsiblity for working on your equipment. You should not ask them for their recommendations on internal equipment.
This is why the ISP will ask you to have your CPE Vendor take a look at the problem, because they are not responsible for your network or equipment.
Litecom is a CPE Vendor and follows a CPE Vendor business model. We work for the end user / client. Think of us as your doctor. When you have an issue, the longer you wait to call the doctor, the longer it will be before you can get the issue resolved.
Where the Service Provider's Responsibility Ends
Traditionally, the demarcation point separates the telecommunications provider's network from the customer's premises equipment and internal network. The provider is generally responsible for delivering the contracted service to the applicable handoff or demarcation point, while the customer or its IT/CPE vendor manages the equipment and network on the customer side.Some carriers also offer managed equipment or network services, so exact responsibilities depend on the services and contract in place.Litecom works on behalf of the business customer to troubleshoot the complete environment, determine whether an issue is with the carrier service or the customer's network, and coordinate with the provider when necessary.
EVERY Business should have a CPE Vendor.That is where we come in, The CPE Vendor, The Doctor.